Refund policy

REFUND POLICY

Last updated: June 29, 2026

Thank you for shopping at ECDLS (ecdls.store).

Returns & Manufacturing Policy

At El Club de la Siesta (ECDLS), we operate under a conscious, made-to-order production model. This means that every item (be it a book, apparel, or a design object) is manufactured exclusively for you the moment your order is confirmed.

To maintain the sustainability of this process and the exclusive nature of our collections, the following conditions apply:

1. Production & Logistics (Print-on-Demand)

Our products are managed through global printing and logistics centers (Printful). This system allows us to offer exclusive designs without generating unnecessary waste. By making a purchase, you acknowledge that the product will enter a personalized manufacturing phase specifically for your order.

2. Return & Replacement Criteria (Defective & Non-Defective)
We accept returns for both defective and non-defective products, depending on your geographic location:

  • Defective or Damaged Goods (Global): If your order arrives with visible damage, manufacturing defects, or shipping errors, you have 14 calendar days from the date of delivery to notify us. You must provide clear photographs of the product and the original packaging. Once verified, you may choose between a free replacement or a full refund.
  • Non-Defective / Change of Mind (EU Only): If you reside in the European Union, we accept returns for non-defective items under the EU Right of Withdrawal. (Please see Section 5 for detailed instructions).

3. Refund Processing (If Applicable) If a refund is approved due to a verified defect:

  • The refund will be processed immediately and applied automatically to your original method of payment (credit card, PayPal, etc.).

  • Please allow 3-5 business days for the funds to appear in your account, depending on your bank's processing times.

4. Exceptions (Non-refundable cases)
Since each piece is manufactured on demand, the following restrictions apply:

  • Size Exchanges: We kindly ask you to carefully review the size charts provided before purchasing. Once a garment is manufactured, we cannot exchange it.
  • Change of Mind (Buyer's Remorse): Returns for buyer's remorse are ACCEPTED ONLY for European Union customers (see Section 5). For all other global regions outside the EU, we do not accept returns for change of mind once the product has entered production.
  • Incorrect Addresses: We are not responsible for packages that cannot be delivered due to errors in the shipping address provided by the customer.

5. EU Right of Withdrawal (European Union Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the date of delivery of the last item in your order, without providing any reason, in accordance with EU Directive 2011/83/EU.

To exercise this right, please contact us at support@ecdls.store before the withdrawal period expires. You may use the standard withdrawal form or any other unequivocal statement.

Return shipping costs are at the customer's expense.

Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method as your original purchase.

Exceptions: The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (for example, custom-printed items with customer-provided text, names, or images).

6. Contact To report a damaged item, please contact support@ecdls.store with your order number and the required visual evidence. We will resolve the issue as swiftly as possible.